Privacy Policy
"YOUR DATA SAFE"
In Europe and in Spain, there are data protection regulations designed to protect your personal information that are mandatory for our entity.
It is therefore very important to us that you fully understand what we are going to do with the personal data we ask you for.
This will allow us to be transparent and put you in control of your data, with simple language and clear choices that will allow you to decide what we do with your personal information.
Please, if after reading this information you have any questions, do not hesitate to ask us.
Thank you very much for your collaboration.
- Who are we?
- Our name: VETVET EXPORT IMPORT, S.L.
- Our VAT number: B54514583
- Our core business: Veterinary hospital
- Our address: C/ San Emigdio Nº 29 – Bajo, 03160, Almoradí (Alicante)
- Our contact telephone number: 690845883
- Our contact email address: office@drl.vet
- Our website: www.24hvet.com
We are at your disposal, do not hesitate to contact us.
- What are we going to use your data for?
In general, your personal data will be used to be able to relate to you and to be able to provide you with our services.
They may also be used for other activities, such as sending you advertising or promoting our activities.
- Why do we need to use your data?
Your personal data is necessary to be able to interact with you and to be able to provide you with our services. In this regard, we will provide you with a series of boxes that will allow you to decide clearly and easily about the use of your personal information.
- Who is going to know the information we ask for?
In general, only the personnel of our entity who are duly authorized will be able to know the information we request.
Similarly, those entities that need to have access to it so that we can provide you with our services may become aware of your personal information. For example, our bank will know your data if payment for our services is made by card or bank transfer.
Likewise, those public or private entities to which we are obliged to provide your personal data due to compliance with any law will be aware of your information. To give you an example, the Tax Law requires you to provide the Tax Agency with certain information on economic transactions that exceed a certain amount.
In the event that, apart from the cases mentioned, we need to disclose your personal information to other entities, we will request your prior permission through clear options that will allow you to decide in this regard.
- How will we protect your data?
We will protect your data with effective security measures based on the risks involved in the use of your information.
To this end, our entity has approved a Data Protection Policy and annual controls and audits are carried out to verify that your personal data is safe at all times.
- Will we send your data to other countries?
In the world there are countries that are safe for their data and others that are not so safe. For example, the European Union is a secure environment for your data.
It is our policy not to send your personal information to any country that is not secure from the point of view of protecting your data.
In the event that, in order to provide the service, it is essential to send your data to a country that is not as secure as Spain, we will always ask for your prior permission and we will apply effective security measures that reduce the risks of sending your personal information to another country.
- How long will we keep your data?
We will retain your data for the duration of our relationship and for as long as we are required to do so by law. Once the applicable legal deadlines have expired, we will proceed to dispose of them in a safe and environmentally friendly manner.
- What are your data protection rights?
You can contact us at any time to find out what information we have about you, rectify it if it is incorrect and delete it after our relationship has ended, if this is legally possible.
You also have the right to request the transfer of your information to another entity. This right is called “portability” and can be useful in certain situations.
To request any of these rights, you must make a written request to our address, together with a photocopy of your ID card, in order to identify you.
At our bank’s offices we have specific forms to apply for these rights and we offer our help in completing them.
To find out more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.agpd.es).
- Can you withdraw your consent if you change your mind at a later time?
You can withdraw your consent if you change your mind about the use of your data at any time.
For example, if you were interested in receiving advertising for our products or services, but no longer wish to receive advertising, you can inform us of this through the processing objection form available at our bank’s offices.
- If you believe that your rights have been neglected, where can you make a claim?
In the event that you understand that your rights have been disregarded by our entity, you can file a complaint with the Spanish Data Protection Agency, through any of the following means:
- Electronic Office: www.agpd.es
- Postal address: Spanish Data Protection Agency. C/ Jorge Juan Nº 6, 28001, Madrid
- By telephone: Tel. 901 100 099 | Tel. 912 663 517
Filing a complaint with the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not necessary.
- Will we build profiles about you?
It is our policy not to profile users of our services.
However, there may be situations where, for service delivery, business or other purposes, we need to profile information about you. An example could be the use of your purchase or service history to be able to offer you products or services tailored to your tastes or needs.
In such a case, we will implement effective security measures that protect your information at all times from unauthorized persons who intend to use it for their own benefit.
- Will we use your data for other purposes?
It is our policy not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for different activities, we will always ask for your permission in advance through clear options that will allow you to decide on this.
